Terms of service

Welcome to the online shopping website anfora.com, owned by Anfora International S. de R.L. de C.V. and operated by Porcelanas Anfora, S. de R.L. de C.V., hereinafter referred to as “Anfora.” The fiscal address is Camino a Pozos Téllez km 1.5, Fracc. Industrial La Reforma, Mineral de la Reforma, C.P. 42186, Hidalgo, with Federal Taxpayer Registration Number PAN040712UI4 (hereinafter referred to as "anfora.com").

Please review the following TERMS AND CONDITIONS, which govern the use of the anfora.com website. By making a purchase, you confirm that you have read, understood, and fully accepted these TERMS AND CONDITIONS.

Last updated: January 13, 2025

 

DEFINITIONS

Clearance and Opportunities

“Clearance and Opportunities” refers to items of the same quality as other products but with slight manufacturing defects (spots, bubbles, color variations, or minimal deformations) that prevent them from being sold as “First Quality.” Nonetheless, these products maintain the same durability and resistance as all other products on the site.

Stock Availability

Items displayed on the website are subject to stock availability, production schedules and lead times. If the requested items are out of stock, you may choose between a refund of the purchase price or receiving items of the same quality or type, which will be sold at the current price. We constantly review and update our page to avoid such circumstances and keep prices accessible.

Products

All our products are of high quality and durability, suitable for many uses, including but not limited to home use (for example retail stores, home goods, hobby potteries and individuals) and professional applications (foodservice, including tableware for hotels and restaurants). Their market and distribution channel are determined by their final use, not by the product’s physical characteristics. Anfora reserves the right to define, assign, and manage appropriate sales channels for each market and end customer, whether retail, décor, foodservice, beverage or industrial use.

 

SITE USAGE

The content and services on our site are exclusively directed at individuals aged 18 years or older. Parents or guardians are responsible for supervising minors accessing the site.

Anfora.com may cancel or restrict your account for inappropriate site use. Examples include, but are not limited to:

  • Using the site to resell products or any other commercial use of the website or its contents.
  • Employing automated mechanisms, tools, or technologies to extract, gather, or collect information from the website.
  • Attempting to modify, adapt, translate, or convert the site’s software or content.
  • Replicating site content on servers or for unauthorized reproduction, distribution, or publishing by any means.
  • Accessing data not meant for you or logging into unauthorized servers/accounts.
  • Attempting to disrupt services to any user, host, or network through methods such as sending viruses, overloading, spamming, or email bombing.
  • Engaging in fraudulent activities, including identity or payment method falsification.

All website content is the property of Anfora, and any usage beyond personal, non-commercial purposes is prohibited without explicit permission.

 

STANDARD TERMS AND CONDITIONS OF SALE

All registration and billing information must be truthful and accurate. Providing false or inaccurate information constitutes a violation of these TERMS AND CONDITIONS. By completing a purchase and finalizing payment, you agree to the terms and billing information provided on anfora.com.

Violating the security system may result in civil or criminal liability. Anfora will investigate such breaches and cooperate with authorities.

You agree not to use unauthorized software or mechanisms to disrupt site activity or search the site outside authorized means (e.g., Google Chrome, Safari, Internet Explorer).

For inquiries about these TERMS AND CONDITIONS, contact us at ventasonline@anfora.com or (771) 716-3100 ext. 3950.

 

PRICING, PRODUCT, AND CONTENT INFORMATION

The product information on this site is accurate; however, if an item’s characteristics differ from those advertised due to an error, it may be returned within the established return period in its original packaging.

For orders within Mexico:

  • Shipping: Free for orders above $1,000 MXN. Delivery will take 5-8 business days after receiving confirmation with a tracking number.

For international orders:

  • Orders can be made via our Exports Department at email ahernandez@anfora.com or by phone at +52 771 716 3100 ext. 1100. Lead times, acceptance confirmation, and prices will be determined by us on a per order basis.

Pickups can also be arranged by contacting us at (771) 716-3100 ext. 3950 or ventasonline@anfora.com.

 

RETURNS, CANCELLATIONS, AND UNAUTHORIZED ACCOUNT USE

Returns are only accepted for incorrect items delivered. Variations in glaze tones or hand-applied decorations are not grounds for return. For returns or cancellations, contact us:

  • Email: ventasonline@anfora.com
  • Phone: (771) 716-3100 ext. 3950

 

MISCELLANEOUS

All trademarks, intellectual property, and content on this site are owned by Anfora and protected under Mexican and international property laws.

Disputes will be governed by Mexican laws and resolved exclusively in Mexico City courts. 

All trademarks, logos and brand names are the property of their respective owners. All company, product and service names used on this website are for identification purposes only. Use of these names, trademarks and brands does not imply endorsement.